Terms of Use

1. Acceptance of terms

By accessing or using Briefable (the “Service”), operated by Specialeyes Ltd trading as Changeable (“we”, “us”, “our”), you agree to be bound by these Terms of Use. If you do not agree, do not use the Service.

These terms apply to all users of the Service, including visitors, free account holders and paid subscribers.

2. Service description

Briefable is an AI productivity platform that connects to third-party tools (including email, calendars, file storage and knowledge systems) to prepare operating context, generate summaries, draft content and support task management.

Briefable is a productivity tool, not a professional advisory service. It does not provide legal, financial, medical, tax or compliance advice. Outputs generated by the Service are intended to assist your decision-making, not replace professional judgement.

3. Accounts and access

You are responsible for maintaining the security of your account credentials. You must not share your login with others or allow unauthorised access to your account.

You must provide accurate information when creating an account. We may suspend or terminate accounts that violate these terms or contain false information.

Paid plans are billed monthly via our payment processor (Paddle). Subscription fees are stated in New Zealand Dollars (NZD), inclusive of GST where applicable. You may cancel at any time; access continues until the end of the current billing period.

4. AI features and limitations

Specifically:

• No guarantee of accuracy. AI outputs may contain factual errors, misinterpretations, hallucinated content or inappropriate suggestions. We do not warrant that any AI-generated content is correct, complete or fit for any particular purpose.
• Human review required. The Service is designed so that AI prepares and humans decide. You are solely responsible for reviewing, editing, approving or rejecting all AI-generated content before it is used, sent, published or relied upon.
• No autonomous actions. Briefable does not send emails, publish content, make purchases or take external actions on your behalf without your explicit review and approval.
• Model changes. The underlying AI models used by the Service may change without notice. Performance, capability and output quality may vary.
• AI credit consumption. Different AI models consume credits at different rates. You are responsible for monitoring your credit usage. We are not liable for credits consumed by your use of higher-cost models.
• Not a substitute for professional advice. AI-generated outputs must not be treated as legal, financial, medical, tax, compliance or professional advice.

5. Your data

You retain ownership of all data you provide to or through the Service. We do not claim ownership of your content.

By connecting third-party tools (Gmail, Outlook, Google Drive, OneDrive, SharePoint, Notion, calendars), you authorise Briefable to access, read and process information from those tools within the scope of the Service’s functionality.

We do not use your data to train AI models. Your data is processed to deliver the Service and is not shared with third parties except as required to operate the Service (for example, sending prompts to AI model providers to generate responses).

When data is sent to third-party AI providers for processing, it is subject to those providers’ data handling policies. We select providers that commit to not training on customer data, but we cannot guarantee third-party compliance.

Our Privacy Policy provides further detail on data collection, storage, processing and retention.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to the Service, other accounts, or connected systems.
• Use the Service to generate, store or distribute harmful, abusive, defamatory, fraudulent or misleading content.
• Reverse engineer, decompile or attempt to extract the source code of the Service.
• Resell, sublicense or redistribute access to the Service without written permission.
• Intentionally overload, disrupt or interfere with the Service or its infrastructure.
• Use the Service to spam, phish or conduct automated bulk operations.
• Circumvent or attempt to circumvent usage limits, credit allowances or access controls.

We reserve the right to suspend or terminate your access for violations of these terms without prior notice.

7. Intellectual property

The Service, including its design, code, interface, documentation, branding and proprietary methods, is owned by Specialeyes Ltd and protected by New Zealand and international intellectual property laws.

You may not copy, modify, distribute or create derivative works from any part of the Service without written permission.

Content you create using the Service belongs to you, subject to any rights held by third parties whose data was used in its generation.

8. Third-party services

Briefable integrates with third-party services including Google Workspace, Microsoft 365, Notion, Anthropic (Claude AI) and others. Your use of those services is governed by their respective terms and policies.

We are not responsible for the availability, accuracy, security or performance of any third-party service. If a third-party service changes its API, terms, pricing or availability, the Service may be affected. We will make reasonable efforts to adapt but do not guarantee uninterrupted integration.

9. Availability and changes

We do not guarantee that the Service will be available at all times or free from interruption, error or defect. The Service is provided on an “as available” basis.

We reserve the right to modify, update, suspend or discontinue any part of the Service at any time, with or without notice. This includes adding, changing or removing features, modules, integrations, AI models and pricing.

We are not liable for any loss, inconvenience or damage resulting from service interruptions, modifications or discontinuation.

10. Disclaimer of warranties

Without limiting the above, we do not warrant that:

• The Service will meet your specific requirements or expectations.
• AI-generated content will be accurate, complete, current, appropriate or error-free.
• The Service will operate without interruption, delay or error.
• Any defects will be corrected within a specific timeframe.
• Data processed through the Service will be preserved, backed up or recoverable.
• Integration with third-party services will remain available or function as expected.

Where the Consumer Guarantees Act 1993 (NZ) applies and cannot be excluded, our liability is limited to the remedies available under that Act.

11. Limitation of liability

Without limiting the above, we are not liable for:

• AI output errors. Any loss, damage, cost or liability arising from reliance on AI-generated content, including inaccurate summaries, incorrect classifications, inappropriate draft responses, missed information or hallucinated content.
• Decisions made using the Service. Any business, financial, legal, operational or personal decision made based on information provided by or through the Service.
• Data loss or corruption. Loss, corruption or unauthorised access to your data, including data processed through third-party integrations.
• Third-party service failures. Interruptions, errors, data loss or security incidents originating from third-party services connected to Briefable.
• Missed deadlines or follow-ups. Any missed deadline, appointment, follow-up, communication or business opportunity, whether or not the Service was expected to surface or remind you of it.
• Credit consumption. Over-consumption of AI credits resulting from your choice of AI model, query volume or usage patterns.
• Service changes or discontinuation. Any loss resulting from changes to features, pricing, availability or discontinuation of the Service.
• Unauthorised access. Any loss resulting from unauthorised access to your account due to compromised credentials, shared access or security failures outside our reasonable control.

Maximum aggregate liability

To the maximum extent permitted by law, our total aggregate liability to you for all claims arising from or relating to these terms or the Service shall not exceed the total fees you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or NZD $100, whichever is greater.

This limitation applies regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise.

12. Indemnification

You agree to indemnify, defend and hold harmless Specialeyes Ltd, its directors, employees, contractors and agents from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Service.
• Your reliance on AI-generated content.
• Content you create, send, publish or distribute using the Service.
• Your violation of these terms.
• Your violation of any applicable law or regulation.
• Your infringement of any third-party rights.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Reasons for termination include, but are not limited to, violation of these terms, non-payment, abusive behaviour, or suspected fraudulent activity.

Upon termination, your right to use the Service ceases immediately. We are not obligated to retain, export or provide access to your data after termination, although we will make reasonable efforts to allow data export where practicable.

Sections 4 (AI limitations), 7 (IP), 10 (Disclaimer), 11 (Limitation of liability), 12 (Indemnification) and 14 (Governing law) survive termination.

14. Governing law

These terms are governed by and construed in accordance with the laws of New Zealand. Any dispute arising from or in connection with these terms or the Service shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Where the Consumer Guarantees Act 1993 applies to your use of the Service, nothing in these terms limits or excludes any rights or remedies that cannot be excluded under that Act.

15. Changes to these terms

We may update these terms at any time by publishing the revised version on this page. The “Last updated” date at the top indicates when the terms were most recently revised.

Continued use of the Service after changes are published constitutes acceptance of the revised terms. If a change materially affects your rights, we will make reasonable efforts to notify you (for example, via email or an in-app notification).

16. Contact

If you have questions about these terms, contact us at:

Specialeyes Ltd (trading as Changeable)
Email: steve@changeable.co.nz
Website: briefable.co.nz